rack, it may be delivered through a pallet network. If this is the
case, you will be contacted prior to the delivery to arrange a date.
end of the stated period.
product, and these checks may delay your delivery. If the delivery is
5. Delivery charges
5.1 Delivery charges will be calculated by our website and
automatically applied to your order during the checkout process, or
alternatively quoted by us.
5.2 Applicable delivery charges will depend upon the delivery
method you select, the location of the delivery address, and the size
and weight of the products in your order.
5.3 Our delivery charges are as follows:
(a) DPD Two Day Service – England, Wales and Scotland – Free when over £50 threshold. £6.00 when under the £50 threshold.
(b) DPD Next Day Service – England, Wales and Scotland - Free when over £50 threshold. £6.00 when under the £50 threshold.
(c) DPD 2 Day - United Kingdom offshore (Northern Ireland £12.00 per item, Channel Islands £24 per item, Isle of Man £24 per item, Scottish Highlands £12.00 per item and Islands £24 per item) - all calculated at checkout. If a large order such as a rack or dumbbell set is placed, extra charges may occur.
6. Delivery tracking
6.1 To track your delivery, enter your order number (which is
provided in your order confirmation email) into our delivery service
provider's website here:
6.2 Deliveries from alternative couriers may have limited tracking
capabilities. You will receive an estimated delivery date by our
fulfilment team and will be contacted again on the day of delivery by
7. Receipt and signature
7.1 All deliveries must be received in person at the delivery
address, and a signature must be provided.
7.2 Our delivery service provider will notify you in advance of
attempting to make a delivery requiring signature.
8. Additional deliveries
8.1 If an initial delivery attempt is unsuccessful, our delivery
service provider will make at least 1 more attempt to deliver the
products in your order.
9.1 If your products remain undelivered despite our delivery
service provider making at least 1 more attempt to deliver them, the
delivery service provider will leave a card at your address, with
instructions on how you may collect your products, including a time
limit for collection.
10. Delivery problems
10.1 If you experience any problems with a delivery, please contact
us using the contact details that we publish on our website or
otherwise notify to you.
10.2 If our delivery service provider is unable to deliver your
products, and such failure is your fault, and you do not collect your
products from our delivery service provider within the relevant time
limit, we may agree to arrange for re-delivery of the products;
however, we reserve the right to charge you for the actual costs of
re-delivery (even where the initial delivery was free of charge).
10.3 An indicative list of the situations where a failure to deliver
will be your fault is set out below:
(a) you provided the wrong address for delivery;
(b) there is a mistake in the address for delivery that was
(c) the address for delivery is not reasonably accessible;
(d) the address for delivery cannot safely be accessed;
(e) if in-person receipt is not required, there is no easy and secure means of leaving the products at the address for delivery and there is no person available to accept delivery; or
(f) if in-person receipt is required, there is no person available at the address for delivery to accept delivery and provide a signature.
If you have a large order it may be delivered on a pallet. If this is the case you will be contacted prior to the delivery to arrange a date. Deliveries on pallets will be Monday-Friday as a 9-5 delivery slot. You will be contacted 30 mins prior to deliver and someone will need to be there to accept the delivery.