MuscleSquad

Delivery policy

1. Introduction

1.1 In this policy we set out details of the delivery methods, periods and charges that apply to orders for our products made through our website or by telephone or email.
1.2 This policy shall not create legally enforceable rights and obligations; rather, our usual practice in relation to the delivery of products is indicated in this policy.

2. Free delivery

2.1 We offer free standard delivery to England, Scotland & Wales excluding Scottish Highlands and Islands on all orders over GBP 50.00 (including VAT) sent using DPD, DX, FEDEX, Pallex or Royal Mail.
2.2 All other orders will be subject to delivery charges as detailed in Section 5.
2.3 If free delivery has been selected then your order will be dispatched once all items within the order are in stock.

3. Geographical limitations

3.1 We will usually be able to deliver to the following countries
and territories: England, Scotland, Wales and Northern Ireland.
3.2 We may from time to time agree to deliver products to other
countries and territories.

4. Delivery methods and periods

4.1 The methods that we use to deliver our products, and the time
periods within which delivery is usually completed, are as follows:
(a) if your delivery address is to England, Scotland & Wales excluding Scottish Highlands, your order will be sent using Fedex, Royal Mail or DPD one-day service delivery. The typical period for delivery of products by this method is within 2 working days.
(b) if your delivery address is on the United Kingdom offshore (Northern Ireland, Channel Islands, Isle of Man, Scottish Highlands and Islands, Scilly Isles), you will be able to select DPD two-day delivery service and the typical period for delivery of products by this method is within 2 working days. We have the right to refuse orders which do not choose this option in the shipping selection screen.
4.2 If you place your order by 12pm GMT/BST on a weekday your order
will be shipped on the same day; if you place your order after 12pm
GMT/BST on a working day, or on a non-working day, your order will be
shipped on the next working day.
4.3 If you place a large order such as a set of dumbbells or squat
rack, it may be delivered through a pallet network. If this is the 
case, you will be contacted prior to the delivery to arrange a date.
Deliveries on pallets will be made Monday-Friday with a 9-5 delivery
slot.
4.4 The delivery periods set out in this Section 4 are indicative
only, and whilst we will make every effort to ensure that you receive
your delivery in good time, we do not guarantee delivery before the
end of the stated period.
4.5 We may conduct fraud screening checks before dispatching the
product, and these checks may delay your delivery. If the delivery is
likely to be delayed as a result of fraud screening checks, we will
notify you.

5. Delivery charges

5.1 Delivery charges will be calculated by our website and
automatically applied to your order during the checkout process, or
alternatively quoted by us.
5.2 Applicable delivery charges will depend upon the delivery
method you select, the location of the delivery address, and the size
and weight of the products in your order.
5.3 Our delivery charges are as follows:
(a) DPD Two Day Service – England, Wales and Scotland – Free when over £50 threshold. £6.00 when under the £50 threshold.
(b) DPD Next Day Service – England, Wales and Scotland - Free when over £50 threshold. £6.00 when under the £50 threshold.
(c) DPD 2 Day - United Kingdom offshore (Northern Ireland £12.00 per item, Channel Islands £24 per item, Isle of Man £24 per item, Scottish Highlands £12.00 per item and Islands £24 per item) - all calculated at checkout. If a large order such as a rack or dumbbell set is placed, extra charges may occur.

6. Delivery tracking

6.1 To track your delivery, enter your order number (which is
provided in your order confirmation email) into our delivery service
provider's website here:
http://www.dpd.co.uk/.
6.2 Deliveries from alternative couriers may have limited tracking
capabilities. You will receive an estimated delivery date by our
fulfilment team and will be contacted again on the day of delivery by
the courier.

7. Receipt and signature

7.1 All deliveries must be received in person at the delivery
address, and a signature must be provided.
7.2 Our delivery service provider will notify you in advance of
attempting to make a delivery requiring signature.

8. Additional deliveries

8.1 If an initial delivery attempt is unsuccessful, our delivery
service provider will make at least 1 more attempt to deliver the
products in your order.

9. Collection

9.1 If your products remain undelivered despite our delivery
service provider making at least 1 more attempt to deliver them, the
delivery service provider will leave a card at your address, with
instructions on how you may collect your products, including a time
limit for collection.

10. Delivery problems

10.1 If you experience any problems with a delivery, please contact
us using the contact details that we publish on our website or
otherwise notify to you.
10.2 If our delivery service provider is unable to deliver your
products, and such failure is your fault, and you do not collect your
products from our delivery service provider within the relevant time
limit, we may agree to arrange for re-delivery of the products;
however, we reserve the right to charge you for the actual costs of
re-delivery (even where the initial delivery was free of charge).
10.3 An indicative list of the situations where a failure to deliver
will be your fault is set out below:
(a) you provided the wrong address for delivery;
(b) there is a mistake in the address for delivery that was
provided;
(c) the address for delivery is not reasonably accessible;
(d) the address for delivery cannot safely be accessed;
(e) if in-person receipt is not required, there is no easy and secure means of leaving the products at the address for delivery and there is no person available to accept delivery; or
(f) if in-person receipt is required, there is no person available at the address for delivery to accept delivery and provide a signature.

Pallet deliveries

If you have a large order it may be delivered on a pallet. If this is the case you will be contacted prior to the delivery to arrange a date. Deliveries on pallets will be Monday-Friday as a 9-5 delivery slot. You will be contacted 30 mins prior to deliver and someone will need to be there to accept the delivery.

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