MuscleSquad

FAQS

Yes an online retailer we are still fully operational, however under increased amounts of strain due to the volume of orders and emails.

We try to ship all orders on a next day service when the product is in stock (Mainland UK). However, at busy times we cannot guarantee this so please allow 3-5 working days.

The couriers are also under an increased amount of strain to deliver parcels in the network. We use DPD for the majority of deliveries, however occasionally we have to use FEDEX for larger items.

If a product is currently out of stock, we try to give an indication of when more arrive. We recommend you use the ‘notify me when back in stock’ button which allows us to send you an email as soon as product is back in stock and available to buy.

Due to the continuing issues and delays at the ports, we have made the decision to stop taking pre-orders. Stock will only be available to buy once it has reached our warehouse.

DPD, FEDEX, XDP (any item over 30kg) and Palletline (for large orders)

Occasionally DPD will deliver on Saturday's but this is not something we can guarantee.

Of course, please email info@musclesquad.com and we'll be happy to help.

If you need to cancel your order at any point before dispatch please email us at info@musclesquad.com

Our standard Mainland UK shipping takes 3-5 days.

Unfortunately, some of the new regulations put into place with Brexit have made international shipping very complex and expensive. For this reason, we have paused shipping internationally for now but hope to be able to resume the service soon.

Often the rest of your order could be on a different delivery van and arrive later that day. If it still hasn't arrived 24 hours later please email info@musclesquad.com and we will investigate further.

Unless the product is damaged or faulty we do not cover the cost of the return.

Please email us at info@musclesquad.com to let us know you wish to start the process. We suggest using the service www.parcels2go.com for the best postage rates. Please ensure your box is packaged up as securely as possible. Once your item is received back with us we will issue a full refund.

MuscleSquad Ltd, Unit 11, Garamonde Drive, Wymbush, Milton Keynes, MK8 8DF

We take great care throughout our whole supply chain to ensure your order arrives with you safely, however sometimes they get damaged en route to you. If you have any problems please email us at info@musclesquad.com including images of the damaged and we will arrange for a replacement as soon as possible.

We do not offer any discounts or deals. The prices you see are the prices you pay all year round. We are committed to providing great prices all year round accessible to everybody.

I'm afraid this is not something we are able to offer at the moment.

All major credit and debit cards, Apple Pay and PayPal.

Firstly, please check your junk folders. If you still can't see it please email info@musclesquad.com and we will reissue the email.

We will email you as soon as your order has been dispatched including all tracking details where relevant.

Tracking numbers are generated when the label for your order is printed but will only be activated when the box is scanned at the depot. Therefore please allow 24 hours before contacting us after receiving your tracking details.

No, we are an online only retailer.

Unfortunately we are not set up in a way which makes this safely possible. Our stock is stored in a big warehouse which isn't open to the public.

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