MuscleSquad Product Guarantee
All of the MuscleSquad products are manufactured to the highest standards with regular quality checks performed to ensure you are satisfied with our products.
However, to ensure you are always protected, our products come with a manufacturer’s guarantee.
Products are covered under a one year warranty from receipt of delivery. Warranty covers any defects under normal use during the warranty period. During the warranty period we will repair or replace, at no charge, products or parts of the product defective because of improper materials or workmanship, under normal use and maintenance.
Dependant on the issue we will take the following steps:
- Repair the product at no cost
- Repair or replace any broken parts
- Exchange with a replacement
- Offer a full refund
Warranty does not cover:
- Damage of the product resulting from negligence e.g. dropping the product
- Damage of the product resulting from unauthorised modification of the product
- Damage caused by weather or natural disaster e.g. rust if product is kept outside
- The product must only be used indoors in a temperature controlled environment and be left dry.
- Theft or loss of the product
- Improper cleaning
- No chemical solution should be sprayed directly onto the product, it can remove the paint/ceramic coating/ionised/chromed finish and can cause rust. Any damage to the product from chemical products will void the warranty.
To obtain warranty service please email firstname.lastname@example.org including full details of the problem including photos where possible. We will respond with a resolution within 48 hours.
Products for which this guarantee is valid for:
- All MuscleSquad products accept our squat racks.
Squat Rack Product Guarantee
The frame of this product is guaranteed against manufacturing defects for a period of 5 years from the date of purchase.
Any parts, excluding the frame, is guaranteed against manufacturing defects for a period of 2 years from the date of purchase.
Any defect that arises due to faulty materials or workmanship will either be replaced, refunded or repaired free of charge where possible by the dealer from whom you purchased the unit.
The guarantee is subject to the following provisions:
- The guarantee does not cover accidental damage, misuse, cabinet parts, knobs or consumable items.
- The product must be correctly installed and operated in accordance with the instructions contained in this manual.
- It must be used solely for domestic purposes.
- The guarantee will be rendered invalid if the product is re-sold or has been damaged by an expert repair or modification.
- Specifications are subject to change without notice.
- The manufacturer disclaims any liability for any incidental or consequential damages.
- The guarantee is in addition to and does not diminish your statutory or legal rights.
Product for which this guarantee is valid for:
- MuscleSquad Phase 2 Freestanding Folding Power Rack with Pulley
- MuscleSquad Phase 2 Wall Mounted Folding Squat Rack MuscleSquad X3 Power Rack
- MuscleSquad Phase 2 Quarter Rack with Cable Pulley
- MuscleSquad Phase 3 Multi-Function Rack