Novuna Calculator | MuscleSquad
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Spread the cost and start training sooner

Building a gym that meets your requirements isn't easy. With central pieces of equipment like racks, cable machines and cardio equipment carrying a significant price tag, it can feel like a tall order to make your vision a reality without breaking the bank.

We offer finance options to ease this burden. Split the cost of your purchase into monthly, manageable payments so you can secure your equipment sooner while enjoying all the benefits of having your own dedicated training space.

Interest-free credit

We offer 0% APR finance in cases where an individual's circumstances meet the criteria for this credit option, allowing you to split the cost of your purchase over a set of monthly payments at no extra cost to you. This option is available on all orders over £1,000 on either a 12 or a 24 month contract term and is subject to eligibility checks.

Low rate finance (interest-bearing credit)

We offer 9.9% fixed APR finance on contract terms of either 36 or 48 months to spread the cost of your purchase out even further. Representative example: Price: £1,200, deposit: £120, amount of credit: £1,080, cost of credit - £165.24, APR: 9.9% APR Representative, total term: 36 months, total amount payable: £1,365.24.

What to know about our finance offering

Musclesquad Limited is an appointed representative of Clearfc Ltd, which is authorised and regulated by the Financial Conduct Authority (FRN: 938464). Clearfc Ltd is a credit broker and not a lender. We offer finance on behalf of Mitsubishi HC Capital UK PLC, trading as Novuna. Credit subject to age and status.

Musclesquad Limited offers both regulated and unregulated products. The interest-free plans which are repayable within 12 months and in no more than 12 installments are not regulated by the Financial Conduct Authority. Unregulated plans are not covered by the Financial Ombudsman Service.

Minimum spend for credit offered through Novuna is £1,000 and a minimum deposit of 10% is required. Terms & Conditions apply.

To qualify for credit you must, at a minimum, meet the following requirements:

  • Minimum age of 18 years old
  • UK resident of more than 12 months
  • Own personal bank account from which a Direct Debit can be taken
  • Permanent employment, working minimum 16hrs per week
  • Self employed
  • Retired person
  • On disability allowance
  • Registered carer
  • Unemployed & ‘house person’ (with consent of co-habiting working partner)
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Faqs

Finance-related complaints

Step-by-step complaints procedure

If you're not completely happy with our service we'd like to hear about it so we can do something to put it right.

We do everything we can to make sure our customers get the best products and service possible, however, sometimes we understand that we may not get things right. If this happens, please let us know.

We want to:

  • make it easy for you to tell us what went wrong;
  • give your complaint the attention it deserves;
  • resolve your complaint without delay; and
  • Provide you with the right outcome to your complaint
How & where to complain

If you are not satisfied with any aspect of our service or products you can tell us in the following ways:

  • In person - call into our office at the address shown overleaf. We are open Monday to Friday 9am - 4.30pm.

  • In writing - write to us at the address overleaf and address your letter to:
    MuscleSquad Ltd
    11 Garamonde Drive
    Wymbush
    Milton Keynes
    MK8 8DF

  • By telephone - call us on 01296 254480 during our office hours and ask for the Customer Services Department.

  • By email - email us at info@musclesquad.com

How long will it take?

We always aim to resolve complaints in a timely manner and to the satisfaction of all concerned. We endeavour to resolve complaints quickly, through thorough investigation.

Please see timeframes below:

  • If we are able to resolve a complaint within 3 business days, we will issue the complainant with a summary resolution letter detailing our resolution and advising the customer of their right to refer the complaint to the Financial Ombudsman Service.

  • For every complaint received that cannot be resolved within 3 business days, we will issue the complainant with an acknowledgement letter within 5 business days, along with a copy of our complaint's procedure.

  • We will advise the complainant on each communication when they can expect to hear from us next

  • If after 4 weeks we are still not in a position to resolve a complaint, we will issue the complainant with a '4 week holding letter' advising why we are not yet in a position to resolve the complaint.

  • We will endeavour to resolve complaints in a timely manner and within 8 weeks as a maximum

  • If we cannot resolve a complaint within 8 weeks then we will remind complainants of their right to refer their complaint to the Financial Ombudsman Service (see final response letter templates).

  • All complaints received and resolved will be recorded so we are able to identify trends and make the necessary business changes to improve the services to our customers and prevent repeat occurrences.

  • If a 3rd party is solely responsible for the complaint or the reasons for the complaint, we will refer the complaint to them within 5 business days and write to the customer to make them aware of this.

  • If a 3rd party is jointly responsible for the complaint with us, we will refer the complaint to them within 5 business days, write to the customer to make them aware of this, and then investigate and handle the complaint points relating to us as per our normal process.

If we cannot resolve your complaint

If we are unable to resolve your complaint within 8 weeks, we will:

  • - Send you a letter explaining our reasons for the delay and an indication of when we expect to provide our final response
The Financial Ombudsman Service

Our aim is to resolve all complaints internally. However, if after receiving our final response letter, or if eight weeks have passed, you may have the right to refer your complaint to the Financial Ombudsman Service (FOS). Their contact details are shown overleaf.

Financial Ombudsman Service

If you would like the Financial Ombudsman Service to look into your complaint you must contact them within six months of the date of our final response letter.

The Financial Ombudsman Service
Exchange Tower
London, E14 9SR

Telephone: 0800 023 4567

Email: complaint.info@financial-ombudsman.org.uk

Further information can be obtained from the Financial Ombudsman Service's website at www.financial-ombudsman.org.uk

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