Products are covered under a one year warranty from receipt of delivery. Warranty covers any defects under normal use during the warranty period. During the warranty period we will repair or replace, at no charge, products or parts of the product defective because of improper materials or workmanship, under normal use and maintenance.
Dependant on the issue we will take the following steps:
Repair the product at no cost
Repair or replace any broken parts
Exchange with a replacement
Offer a full refund
Warranty does not cover:
Damage of the product resulting from negligence e.g. dropping the product
Damage of the product resulting from unauthorised modification of the product
Damage caused by weather or natural disaster e.g. rust if product is kept outside
The product must only be used indoors in a temperature controlled environment and be left dry.
Theft or loss of the product
Improper cleaning
No chemical solution should be sprayed directly onto the product, it can remove the paint/ceramic coating/ionised/chromed finish and can cause rust. Any damage to the product from chemical products will void the warranty.
To obtain warranty service please email info@musclesquad.com including full details of the problem including photos where possible. We will respond with a resolution within 48 hours.
